Our guarantee to you
We stand behind our products. If your saber is defective in materials or workmanship, we would like to have it corrected.
Our machined metal parts come with a lifetime warranty against manufacturer defects, and most of our electronic components and accessories come with a 1-year warranty.
Note that DIY electronics are not covered under warranty.
Return shipping charges are not covered under warranty.
If your saber, electronics, or blade becomes damaged or broken due to normal use within 1 year of delivery, we will replace or repair it free of charge (this warranty does not cover do-it-yourself electronics for which no warranty is provided). If a machined metal part fails due to a manufacturer defect, we will replace it.
What should I do if I find a problem?
When you find that there is a problem with the product, please take a clear photo as soon as possible, send it to our email, and describe the cause of the problem. We will help you solve the problem as soon as possible after receiving the email.
Self repair & do-it-yourself builds
Please do not attempt to disassemble, modify or repair your hilt yourself, as that will void your warranty. Initiate tier sabers come with the lifetime warranty for manufacturer defect. As these are meant for DIY builds, they may be disassembled, modified and repaired by the buyer. Electronics installed by the buyer are not covered under warranty. Shipping costs are not included in warranty coverage.